Refund Policy

This policy explains when we refund subscription payments. It forms part of our Terms of Service.

The short version

• Try the free plan for as long as you like — no card required.
• 14-day money-back guarantee on your first paid payment, no questions asked.
• Cancel any time, in two clicks, from your billing settings.
• We do not refund renewals after 14 days, but you keep access until the period you paid for ends.

1. Free plan

BestAppify has a permanently free plan and does not require a card to use it. We recommend trying it before you subscribe, so you know what you are buying.

2. 14-day money-back guarantee

If you are not happy with a paid plan, email us within 14 days of your first payment and we will refund it in full. You do not need to give a reason. This applies once per customer, to the first payment on your account.

3. Cancelling

You can cancel at any time from Dashboard → Billing → Manage subscription. When you cancel:

• You keep full access until the end of the billing period you have already paid for.
• You are not charged again.
• Your account moves to the free plan afterwards — it is not deleted, and your data stays available.

4. Renewals

Subscriptions renew automatically, and we email a receipt for every payment. Outside the 14-day window we do not refund renewal charges or give partial refunds for unused time in a period.

Two exceptions, because we would rather you were treated fairly: if you were charged after cancelling, or if you were charged for an annual renewal and contact us within 7 days without having used the Service in that period, email us and we will sort it out.

5. Upgrades and downgrades

• Upgrading takes effect immediately. We charge the difference for the rest of the current period, prorated.
• Downgrading takes effect at the start of your next billing period. You keep the higher plan's features until then, and we do not refund the difference for the current period.

6. Annual plans

Annual plans are discounted in exchange for the longer commitment. The 14-day guarantee applies to them in full. After 14 days, annual plans are non-refundable except as described in section 4 or where the law requires otherwise.

7. When we may decline a refund

We may decline a refund where:

• The 14-day window has passed and no exception above applies.
• The account breached our Terms — for example scraping or reselling our data.
• There is a pattern of subscribing, requesting a refund, and resubscribing.

We will always explain our reasoning, and none of this limits rights you have under consumer law where you live.

8. Service problems

If a significant outage or defect stops you using what you paid for, tell us. We will credit or refund the affected period even outside the 14 days. We would rather fix the problem than keep money for something that did not work.

9. How to request a refund

Email business@bestappify.com from the address on your account, and include the date of the charge. That is all we need.

• We reply within 2 business days.
• Approved refunds are issued to the original payment method.
• Your bank usually shows the money within 5–10 business days after that.

10. Before you file a chargeback

If you do not recognise a charge, or something went wrong, please email us first. We can almost always resolve it faster than a bank dispute, and charges from us appear on statements as BESTAPPIFY. Accounts with an open chargeback are suspended until it is resolved.

11. Contact

Questions about billing or refunds? Email business@bestappify.com.